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Does Your Unified communication give you the power of measuring usage?

Collaboration tools and unified communication platforms are becoming a key element of your revenue and bottom-line. Realizing this, every company spends huge resources in building tools to make it convenient and enhance performance of your revenue generators and service personals. Great, that is the beginning, but how powerful are your monitoring tools to ensure the utilization of this investment?

Can you ensure that your investment in Unified Communication is measurable and being utilized to make your team productive? Does your PBX system and UC tool give you consolidated view of the activities? Do they provide actionable live data to proactively manage your infrastructure? Inbound and outbound call details, call distribution by location, most active users?

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You get it all at VOIP Connections! Whether you are a large global corporation or a small to medium sized business, you can unlock the true potential of your PBX Systems and Unified Communications through configurable dashboards, wallboards and automated analytics.

Announcing availability of UC Analytics, a powerful UC reporting tool that is integrated with our Cloud PBX and Hosted Lync/‘Skype for Business’ service offering. UC Analytics provides a ‘Live tiled’ dashboard displaying near real-time pulse of your business. Dashboard is easily customizable and one can add any pre-defined ‘Live tiles’ to it. You can say goodbye to the time consuming manual processes and effectively monitor utilization of your systems securely from web and mobile.

Our analytics platform provides role based access controls to manage viewing of information at various levels. Also, it is easy to export and manage the reports in various formats.

We measure usage by:

  • Viewing on-going call volume. Both incoming and outgoing call volumes:box1
  • Viewing call distribution by location:box2
  • Viewing the inbound calls by number and call duration:box3
  • Viewing outbound calls made by your team and the call duration:box4
  • Keeping a track of who’s calling where, when and tracking team productivity and lauding your top employees has never been this easy!6
  • Predefining most commonly used reports.

VOIP Connections believes in the power of convenience and this data management tool’s reporting features give users easy, flexible and faster access to all the database information. Some of its key features are mentioned below:

  • Reports are delivered typically via email or saved to disk and can be in a variety of formats such as Excel, Word or PDF: 11
  • Summary reports can be generated for the entire organization or for any hierarchy levels down to individual employees:22
  • Another very powerful feature is the ability to generate Custom reports using Report Builder Wizard.
  • Report Builder allows to create any custom report as required by your management. Reports can be sorted and grouped by levels and filters such as date, time, employee etc. that can be applied according to the organizational needs:33
  • User can decide which chart type (bar, pie, line or stacked bar) to be used in each of the monitors displayed in the dashboard:44
  • The entire tool is mobile optimized with easy to understand and user friendly dashboards. It can be used on different devices like Mobile phones, IPads, Laptops and Desktops:55

UC Analytics reporting tool is provided for free for our existing multi-tenant customers. To use this tool, go to https://selfservice.voip-connections.com/CallLog/Main.aspx and login using your Lync credentials (name@yourcompany.com and Lync password)

At VOIP Connections, we host Lync / ‘Skype for Business’ with Enterprise voice capability for our customers. Our customers include SaaS providers, Medium size organizations and Large Enterprises with offices distributed around the World. We also host a multi-tenant setup for Small and Medium sized organizations that is very well integrated with Office365 and we are the only company crossing 1 million Enterprise voice minutes per month on our hosted platform.

To know more contact us at: Lalit.Mujumdar@voipconnections.com