April 12, 2015

Announcing Customer ‘Go Live’, California based ‘Customer Engagement’ service provider

April 9, 2015 Seattle, WA: We are happy to announce that in early February, we migrated a California based ‘Customer Engagement’ provider from an ‘Online Conference’ service provider to our hosted Lync 2013 platform

Old System

  • 1200+ users using Office 365 and Exchange online
  • Traditional PBX provided by Avaya
  • Traditional phones
  • Intercall for Audio conferencing and
  • Offices located in US, UK, India, Australia, Philippines and Guatemala.

New System

  • 1200+ users continue using Office 365 and Exchange online
  • Hosted Lync 2013 in our datacenter
  • Outlook / Lync for Audio conferencing with PSTN dial-in numbers
  • Local numbers for conferencing in US, UK, Australia, Philippines and Guatemala
  • Toll free conference number in India
  • Supports variety of hardware based phones from Polycom and
  • Supports video conferencing solutions from Polycom and LifeSize

Regular dial-in conference numbers are provided with unlimited incoming minutes resulting in significant savings for the customer.

Similar to other customers, the entire setup is hosted in our datacenter and leverages our Cloud PBX platform. New system provides greater flexibility, increased stability and added productivity for the employees with significant savings in IT and Telecommunication cost.