August 15, 2013

How to connect to VOIP Connections Hosted Lync Server from Lync client 2013 on a Smart Phone

Configuration details mentioned in this document can be used for Lync client on iOS (iPhone, iPad), Android and Windows Phones. Download the Lync client app from respective App Stores. Go through the default installation process. Click ‘Lync 2013′ app on the phone.

Once the app is installed, open the app and it presents with this screen, but immediately prompts to access cell phone contacts.

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Once clicked OK, it notifies that you need a Lync account to use the app.

After clicking OK again, it presents the login screen.

Enter credentials and click Sign In.

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The first time login are presented with a Welcome screen, click Next.


The next screen is really interesting. It gives you the option to choose whether VoIP and video calls should require Wi-Fi. The 2013 client does in fact support VoIP and video calls over the cellular data or Wi-Fi networks.


The next screen asks you for your cell phone number as a fall back in case VoIP is not available. This would be the normal functionality in Lync Mobile 2010.


After another “YOURE ALL SET” message, click Done and you’re into the app.


You’re first presented with your The look and feel of the app itself is not all that different from the Lync 2010 mobile version. At the bottom you still have the My Info, Contacts, Chats, Meetings, and Phone icons.


The My Info icon on the bottom left side of the menu is similar to the Lync 2010 mobile client. When you click into the Options menu you will see your Voice and Video settings, which will again allow you to choose whether Voice and Video calls can use the cellular data network. This could be particularly useful for international travel. You don’t want to spend international data roaming charges for voice calls inadvertently. Also, depending on your cellular service, you might not get good performance over the cellular network.

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The remaining screens are very similar to the Lync 2010 (Mobile). The My Info page allows you to change your status. The Call Forwarding allows you to set up call Forwarding, Simultaneous Ring, or turn off call forwarding. Conversations will appear in the Chats window. Once new thing we noticed is that meetings will now also appear in the Chats window. If you get dropped for some reason, you can rejoin the meeting from your Chats window. The Meetings window shows you your calendar for the day. Any Lync meetings on your calendar will be colored in light-blue.

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Some of the things we noticed:

  • The Lync 2013 Mobile Client does not work with Lync Server 2010.
  • VoIP and video calls work surprisingly well even over cellular data lines. We tested on AT&T iPhone 5 with LTE, so that helps.
  • While in a VoIP call if someone calls you on your cell it automatically puts your VoIP call on hold.
  • The notifications for incoming calls and messages seem to be more responsive.
  • In the Lync 2010 client I would often receive a notification of an incoming message, but once the notification disappeared I had a hard time finding the conversation. It didn’t always appear in the Chats window.