Prerequisites to have before integrating Polycom Real Presence Group Series with Hosted Skype for Business by VOIP Connections
If you have an older software version, download the latest version from support.polycom.com and upload the .tar file, following the path below
ADMIN SETTINGS> General settings> Options> Manual software Updates.
The Polycom codec with the basic settings of language, country, username and time zone have to be set as shown in the user guide or admin guide. Click the URL below to download the user guide.
Configuring LYNC / SKYPE FOR BUSINESS (SFB):
To configure the Unit with your network, go to
ADMIN SETTINGS> Network> LAN Properties> IP address
After entering all the details, SAVE the settings
Procuring the License key code: The LYNC / SKYPE FOR BUSINESS (SFB) license has to be purchased from the Polycom. The key code will be given by the End Point distributor.
Activation of the License:
ADMIN SETTINGS> General settings> Options
To enter the SIP account details, enable the SIP option under
ADMIN SETTINGS> Network> IP Network> SIP
After enabling the SIP feature, enter the details
Save the settings . The registration status changes to Registered.
Screen will look like the image below
To turn on the AES encryption, go to
ADMIN SETTINGS> Global security> Encryption
Select ‘Required for all calls’ from the drop down menu under Require AES encryption for calls and save the changes.
Procuring Certificates: You will require server certificate details from your LYNC / Skype For Business (SFB) provider. VOIP Connections customers can reach us at email@example.com to get the Certificates. Once you have these certificates you can upload them to the server.
Uploading certificates: To upload the certificates procured from the server, go to
ADMIN SETTINGS> Security> Certificates> Certificate options
You are now done with setting up and integrating your Polycom Real Presence Group series Unit with Microsoft LYNC / SKYPE FOR BUSINESS (SFB) server hosted by VOIP Connections.
HOW TO MAKE CALLS?
There are two interfaces that a user/ admin can use to make calls from the Polycom Group Series,
How to make a call from the POLYCOM Web portal or the Admin panel ?
You can access the web portal of the Polycom Equipment by entering the IP assigned to the unit.
** NOTE: To access Polycom Admin/web portal of your endpoint from your Laptop or the desktop, they should be in the same network of the Polycom Unit. **
Redialling your Recent calls list : You can call your recent called contacts or ID’s or even the PSTN numbers by scrolling the Recent calls list on to the right and selecting the desired entity to make a call.
Call the PSTN Numbers or SfB ID manually: You can manually dial a call to a SKYPE FOR BUSINESS/LYNC ID by entering the ID in the text box, after clicking the Manual Dial option and also you can make a PSTN call by typing in the number with the country code before the number. (Suppose, to call a mobile in India, you dial +91 **** *** ***)
Dialling a contact: Search for contacts of your SfB account in the search bar and click on them to make a call.
Dialling form the Speed Dial: You can also save a few ID’s or numbers to the speed dail list to make a quick call.
Call progress screen:
In-Call screen: You can see the call control options on the top. This helps you manage the call from the web portal.
How to make a call using a Polycom Interface?
Please follow the steps below on How to Manage calls
The above information, under Manage calls has been fetched from the Polycom Real Presence User Guide 5.0.0, September 2015 release.
After selecting the call option, screen will display the recent calls:
PSTN dial-in screen using Polycom Unit remote:
PSTN dialing using the virtual keyboard:
You can type the contact name or the SfB ID in the address bar to make a call. You can access the remote to type or you can use the virtual keyboard by selecting the keyboard option on the screen.
Dialling Screen using the Virtual Keyboard:
Recent Call history screen:
Alert after the user accepts the call:
Incoming call alert will appear:
The screen after ending a call will look like this:
Integration of Polycom Real Presence Group Series with SKYPE FOR BUSINESS (SfB) is complete. Go ahead and start calling. If you face any issues, reach us out at firstname.lastname@example.org
Happy Video Conferencing!!